info@koujiamasake.jp[Inquiry response time] Inquiries received from 9:00 to 18:00 on weekdays will be answered within 2 business days.
payment method
You can use the following three payment methods.・Credit card (VISA, JCB, Mastercard, American Express)・ID (electronic money) (Amazon Pay, Apple Pay, Google Pay, Shop Pay)・Cash on delivery
Payment deadline
・It will be the withdrawal date of the credit card company using the credit card .・It will be the withdrawal date of the card company using the ID (electronic money) .・Cash on delivery Please pay to the delivery driver when you receive the product.
Necessary charges other than product price
Although it depends on the content of the order and the delivery area, it is usually delivered within 3 to 7 days after receiving the order.
Orders placed on holidays will be shipped the next business day. (Saturdays, Sundays, holidays, summer, year-end and New Year holidays, etc.)
It may vary slightly depending on product availability.
Delivery to remote islands and some areas may be delayed due to unavoidable circumstances such as weather conditions in the delivery area, traffic conditions, and busy delivery periods. Please note.
Returns/Exchanges
Please note that due to the nature of food products, we cannot accept returns or exchanges for opened products or for customer convenience.[About defective products] We make every effort to ensure the quality of our products, but in the unlikely event that there is a defect or damage to the product caused by our store, please contact us within 7 days after the product is delivered. We will exchange it as soon as possible.
