About business and delivery during Golden Week

Thank you for using the Ren Online Store as usual. Our shop will be open as follows during Golden Week.

Dear Customer,

Currently, due to the high volume of orders, we are limiting orders that have a specified delivery date.
*Days that are not included in the options for the specified delivery date item cannot be accepted as the specified date.
*Orders without a designated date will be shipped in order, but due to shipping adjustments due to congestion, the earliest shipment will be around May 12th .
* Even if you request a specified date in the comment field, we cannot respond. Also, we cannot accept changes or cancellations after an order has been placed. In particular, if you order a Mother's Day gift, it may be delivered earlier or later than Mother's Day.
Please confirm it before placing your order.

Monday, April 25th Normal *Last day specified for Mother's Day (5/8)
April 26 (Tue) - 28 (Thu) generally
Friday, April 29th Closed
Saturday, April 30th Closed
Sunday, May 1 Closed
Monday, May 2nd generally
May 3 (Tue) Closed
Wednesday, May 4 Closed
Thursday, May 5th Closed
Friday, May 6th generally
Saturday, May 7th Closed
May 8 (Sun) Closed
May 9th (Monday) ~ generally

*We do not handle inquiries, orders, or deliveries on holidays.

In addition, we accept orders at the online store and inquiries by e-mail at any time, but we will respond to orders and inquiries sequentially from the next business day.
Depending on the congestion situation, it may take up to 2 business days to reply to your inquiry.

to all customers

Since the above period is Mother's Day, the amount of packages handled by delivery companies will increase rapidly nationwide, and it may not be possible to deliver on the date and time you requested. Therefore, for orders after 4/26, we may limit the arrival date and time that can be specified. Please note that if you do not have your desired delivery date option, we will not be able to respond even if you enter it in the comment field.
In addition, you cannot cancel or change your order during the period. After confirming that there are no mistakes in the contents, please press the order confirmation button.

For customers ordering Mother's Day gifts

This year, due to the effect of the consecutive holidays, the delivery after shipment is expected to be crowded, so if you would like to specify delivery from May 2nd to May 12th, please place your order by 23:59 on April 25th. We will respond in minutes . Our products are shipped from Osaka, and it may take a few days to deliver to Hokkaido, Tohoku, Kyushu, Okinawa, and other remote islands, so please place your order as soon as possible.
*If you pay in advance, we will prepare for shipment after payment is confirmed, so we may not be able to meet your request for the delivery date.
*The "shipping date" within the above period will be adjusted based on the order status, specified delivery date, and delivery area, so please leave it to our shop.

For orders placed after 4/26, we will ship orders that do not specify the delivery date. Please note that there is a possibility that it will be delivered from the day after your order to around May 13th.
*Even if you request to specify the date of arrival in the comment section, we will not be able to respond. Thank you for your understanding.

About the delivery status after shipment

After shipping, we will send you a "shipment notification" email. The shipping tracking number is included in the email. Please check the delivery status from the tracking number.
In addition, we cannot check the details of the delivery status after shipment because the package has already been handed over to the delivery company. If you have any questions about delivery, such as "not delivered" or "I want to change the delivery date", please contact the delivery company's sales office directly.
In addition, during Mother's Day, the number of parcels increases rapidly even within delivery companies, so it seems that there may be cases where deliveries cannot be made on the specified date and time. Please acknowledge it beforehand.

About inquiry

Inquiries about the online store are not supported at the actual store.
We apologize for the inconvenience, but please send an email to the online store window.
Contact email address: info@koujimasake.jp
*If you have placed an order, please contact us with your order number.

We apologize for any inconvenience this may cause and appreciate your understanding.


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